Contact us

Email is the fastest way to reach us: [email protected]. Please write from the email address registered on your account, so we can find it quickly.

What to include

• Your registered email and a short description of the issue.
• For payments: the transaction ID, date and amount.
• For a market question: the market name and the time of your trade.

Deadlines worth knowing

• Settlement disputes: within 3 days of the market resolving.
• Refund requests (for example, a duplicated deposit): within 4 calendar days of the transaction.
• Cancelling a withdrawal: possible until it has been processed.

We aim to answer most questions within a few days. Formal complaints get a response within 28 days at the latest.

Closing your account

Send a request from your registered email to [email protected].

Personal data requests

To access, correct or delete your personal data, email [email protected] with "Data request" in the subject line. See our privacy policy.